Refund Eligibility
At Vasthrika, we stand behind the quality of our handcrafted products. Our refund policy is designed to ensure your complete satisfaction.
Eligible Scenarios
- Received damaged or defective products
- Received incorrect items
Non-Eligible Scenarios
- Minor color variations (due to screen settings or photography)
- Changed mind after purchase
- Improper handling or wear and tear by customer
- Items purchased during sale period
Refund Process
If your return is approved, we will initiate a refund to your original payment method.
- Contact our customer service at vasthrikabyvasavi@gmail.com within 48 hours of delivery
- Include order number and clear photos of the issue
- Wait for approval from our quality assurance team
- Return the product in its original packaging with all tags intact
- Once received and inspected, your refund will be processed
Refund Timeline
Refunds are typically processed within 7-10 business days after we receive the returned item. The time for the refund to reflect in your account depends on your payment provider.
Refund Methods
- Original payment method refund
- Exchange for another product