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Return & Exchange Policy
At Vasthrika, we take immense pride in our craftsmanship and quality control. Each silk garment undergoes rigorous quality checks before being shipped to ensure you receive nothing but the finest.
No Returns & No Exchange
- We follow a strict no returns & no exchange policy. All sales are final.
- Every saree is inspected through a rigorous quality check and carefully packed before it is dispatched to you.
- Slight variations in colour may occur due to photography and screen settings — these are a natural part of handcrafted silk and are not considered defects.
Damaged or Defective Items
- In the rare event that you receive a damaged or defective product, please email us at vasthrikabyvasavi@gmail.com within 48 hours of delivery with clear photos of the issue.
- An unboxing video (without any pause or cut) is required for any damage claim to be considered.
- The final decision rests with Vasthrika's quality assurance team.
Cancellation Policy
Due to the artisanal nature of our products and our commitment to our craftsmen, orders cannot be cancelled once processing has begun.
- For urgent cancellation requests, please contact our support team at email vasthrikabyvasavi@gmail.com
- If the order has already been shipped, cancellation requests cannot be accommodated.
Need Assistance?
Our customer service team is available Monday through Saturday, 9 AM to 6 PM IST to assist you with any questions regarding returns or cancellations.
Email: vasthrikabyvasavi@gmail.com
Important Notes
- We recommend carefully reviewing the product description and images before making a purchase. Slight colour variations may occur due to screen settings or photography lighting.
- Our team performs a thorough quality check before dispatching any order.
- As all sales are final, products cannot be returned or exchanged once an order is placed.
- Products with fall and edging work done are considered customised and are final sale.
- Products purchased during sale periods or with promotional discounts are final sale and cannot be returned or exchanged.